Service Support Engineer
| Company: |
Enggsol Recruitment Pte Ltd
View all jobs posted by Enggsol Recruitment Pte Ltd |
| Location: | Singapore,SG |
| Industry: | IT Software |
| Keywords: | |
| Date: | Feb 04, 2012 |
| Employment: | Permanent |
| Salary: | unspecified |
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Service Support Engineer
Education/Experience
ITE/Diploma in Information Technology/Electrical & Electronics Engineering or equivalent
Have at least 1 year related working experience
Job Description
24 hours technical front end support to end users
Troubleshooting on both hardware and software issues (e.g. Laptops, PCs, printers, scanners and network connectivity issues)
To assist in other IT related projects or activities (such as upgrades, changes, maintenance and relocation)
Update the incident and coordinate with the helpdesk team or other support group to close the incident
Respond to customer calls which will include problem identification, escalation and resolution of hardware and software problems
Understand and perform the various customer Service Level Agreement (SLA) requirements and elevate or escalate issues when appropriate and/or according to established procedures
Skills Set
Experience in hardware troubleshooting & desktop support
Good interpersonal and communication skills
Interested Candidates send their resumes desktop@enggsol.net