Senior Storage Support Engineer

Job Description

The function of the Senior Storage Support Engineer (Level 3) is to act as a lead customer issue resolution engineer and take ownership of all assigned tickets.  A secondary function is to act as a mentor to other engineers as assigned and to develop internal certification criteria and curriculum. Level 3 Engineers are also required to perform the duties of Level 2 Engineers: Training Coordinator, QA Engineer and, Escalations Manager as assigned and certified.

The Senior Storage Support Engineer troubleshoots complex technical problems relating to servers, storage, network and software and is proficient in the use of a variety of troubleshooting tools, such as SNAP files and Explorer outputs.   Is capable of assisting customers and Field Engineers install software releases, firmware updates, patching and upgrading operating systems and restoring file systems.  Requires a bachelor’s degree in a related field or equivalent certifications and 5-7 years of related experience.  Familiar with industry standard concepts, practices and procedures within a particular field. 

Requirements

Knowledge of SAN:

• EMC configuration, hw/sw triage, and hw repair (EMC and Dell)

• NetApp configuration, hw/sw triage, hw repair

• HP EVA configuration, hw/sw/triage, and hw repair

SAN switching – FC zoning, WWN config/decoding, switch configuration on at least two of the platforms listed below:

•  Brocade

•  Cisco

•  IBM

 Familiarity with SAN hardware (FC/iSCSI initiators) and software for FC/iSCSI on at least two of the following operating systems

• Solaris

• AIX

• HP-UX

• Windows Server

• Linux

• VMWare

Advanced ability to debug SAN issues including processes for isolating problem locations (server config/FC card, SAN fabric, SAN config, SAN hardware)

 Knowledge of tape library subsystems from at least two of the following vendors:

• ADIC (Scalar, other)

• IBM (MagStar, TotalStorage)

• StorageTek/Sun