Job Purpose:
To manage and maintain a portfolio of client relationships, manage the SEO campaigns for these clients and consult with clients on developing their websites for best practice SEO.
Updates and Appointments:
- Updates SEO Team Leader on weekly basis with progress/issues/problems and training needs
Responsibilities within Role:
- Independently manage and take ownership for a portfolio of clients
- Effectively manage the communication and deliverables for all clients
- Ensure the timely delivery of all client deliverables
- Plan, organise and develop all client deliverables
- Run client portfolio to a required level of profitability
- Keep up to date with industry trends and developments on an ongoing basis
- Update all clients on major industry developments (search marketplace and client industry online)
- Understand and effectively convey SEO knowledge, tools and techniques to clients on a continuous basis
- Understand and adhere to client KPI's on ongoing basis and work toward these at all times
- Monitor, address and report client issues to SEO Team Leader
Team and Company Responsibilities;
- Complete all SEO and Client Management training workshops to satisfaction of Head of Training and SEO Team Leader
- Understand and convey basic technical principles for SEO
- Demonstrate continued increase in knowledge of SEO
- Keep up to date with marketplace and technical developments and integrate recent search developments into client campaigns
- Participate in team training/meetings and events
- Review client campaigns, profitability and issues with SEO Team Leader on weekly basis as appropriate
- Escalate client problems or issues with SEO Team Leader as soon as these occur
- Identify additional training needs
- Identify and pursue client upsell opportunities
- Adhere to best practice SEO at all times
- Select and work towards an agreed personal project
- Agree and work towards your tailored Personal Development Plan