Project Manager/ Project Team Lead – Command Centers

Project Manager/ Project Team Lead – Command Centers

Incident Resolution

Manage and drive the service recovery of SL1, SL2 and SL3 incidents, ensuring adequate resources and focus are provided to finding a swift resolution

Liaise with the resolvers, vendors and/or system owners until the resolution of the incident

Assess potential breakpoint and work out recovery procedures to ensure a swift recovery of the service

Review and communicate incident impact to senior management and customers

Ensure that incident report is provided to the customer within timeline specified by customer’s policy

Root Cause Analysis

Follow up with resolvers and system owners for root cause analysis and ensure follow up actions are completed

Review the efficiency of the escalation processes

24x7 standby support

Please send your resume to PMIT@enggsol.net; mention the position title in the subject line

Portal Project Manager

Design & Develop new portal/website (web/mobile/social-media versions):

Conduct requirements study and research

Outline strategies for content offering, search-engine-optimization (SEO) and social media

Develop the information architecture & wireframe

Work with creative designer to design the portal/website (front-end)

Work with technical teams to develop, test & implement the portal/website

Work with portal/website operations support team on content population/migration

Manage and Operate portal/website (web/mobile/social-media versions):

Attend to daily operations needs

Keep the portal/website front-end intact and up to date

Coordinate and work with the various functional teams to explore/design/deploy/implement new-look-&-feel/ contents/ functions/ features/ services

Coordinate and conduct portal/website testing

Using web analytics systems to compile web statistics and carry out trend analysis

Manage portal/website KPIs, and work with various functional teams to meet the KPIs

Compiling progress/ web statistics/ KPI reports

Work closely with various functional teams to carry out the above activities/tasks.

Keep in touch with design & usage/user navigation trends in web, mobile and social media spaces; and be able to advise and apply where appropriate.

Please send your resume to PMIT@enggsol.net; mention the position title in the subject line