Production Support Engineer (Java/Oracle/Unix)

Production Support Engineer (Java/Oracle/Unix)

Responsibilities:

• Application batch and online monitoring
• Regular healthcheck
• Rerun/restart jobs whenever necessary
• Diagnose/troubleshoot issues reported
• Prompt escalation of issues to Level 2 support
• Track all problem tickets till closed
• Produce reports on application service level including performance and resource information
• Prepare handover reports and perform handover
• Provide sanity testing support during system patches, system upgrades and COB testing
• Participate in COB testing and audit

Requirement

• At least 1-2 years of relevant technical skillset required to support application
• Shift rotation on 24x7
• Good team player
• Discipline and have eyes for detail
• Ability to work under pressure and ability to troubleshoot and resolve issues
• Eyes for details and ability to troubleshoot
• Service oriented and able to follow processes in delivering the KPI set
• Able to communicate in English with users

Please send your resume to java@enggsol.net mention the position title in the subject line

Production Support Engineer (Java/Oracle/Unix) – Level 2/L3 Support

-          Perform operations monitoring and health check to ensure application is up and running

-          Conduct problem analysis to resolve production issue

-          Raise change requests for any changes into production

-          Deploy changes & releases into Production by following the bank configuration & release management process

-          Ensure that all incidents are handled & resolved within SLA

-          Notify responsible parties if production problems are not resolved and may have downstream impact to other interfaces systems

-          Actively identify areas for improvement to ensure system stability and ease of maintenance

-          Participate in COB testing and audit

-          Support Infra Upgrade & Maintenance

-       At least 3 years of application support experience in banking applicable preferable in L2 or L3 Production Support

-       Familiarity in Java/J2EE, Oracle, Unix  

-          Good customer management and oral skills as position require liaising with the end-users

-       Able to be deployed on 24x7 standby support and be flexible in work schedule (shift rotation required)

-       Ability to put long hours, when required to ensure timely delivery and project success

Please send your resume to java@enggsol.net mention the position title in the subject line