Mortgage Loan Officer

The mortgage loan officer is the "brain power" behind the transaction and is responsible for structuring the loan to meet the needs of the borrower and in accordance with all agency and investor guidelines.

Responsibilities of Mortgage Loan Officer Includes:

• Serve the market lenders as your customer by meeting the needs of their borrowers and keeping them in the communication loop on all customers.
• Review all loan requests delivered by the Mortgage Assistant within 24 hours of the initial loan application
• Call the borrower and discuss the request in relationship to the application, credit report and borrower questionnaire.
• Make any corrections to the loan application that may be required, as a result of the borrowers' conversation.
• Advise the borrower to the proper solution(s) for his/her needs.
• Discuss each area of the loan request, which might present an underwriting issue and create a solution for each one.
• Discuss the required documentation in depth with a special emphasis on the documentation required to address any underwriting concerns.
• Discuss the requested timeline with the borrower. Discuss and confirm the closing date with all parties to the transaction.
• Discuss an interest rate and program and associated closing costs for each scenario. Send this to the borrower in writing if possible.
• Decide on the best method for obtaining signed early docs, application, and obtaining verifications. This should be either face to face or via email.
• Make all notes in the conversation log to spell out the transaction.
• Order the appraisal through appraisal firewall.
• Lock the loan with the end investor.
• Give the borrower the loan processor's business card and clearly explain that they will be processing the paperwork. All processing conversations should be directed to the processor.
• Support the processor by correctly facilitating the mortgage loan process.
• Attend the market lender meetings at least once per month and report on new agency, investor or pmi guidelines.
• Meet personally with each market lender at least twice per quarter.
• Support the marketing efforts of the individual banks by attending outside activities as requested.

• An attitude which, at all times, reflects the values and core principals of the  Bank
• Mastery of Calyx Point for data entry and loan origination
• A mastery of the agency guidelines and changes
• A desire and the ability to solve financing problems
• An ability to discern what the customer really desires and what will make him satisfied.
• The ability to put the customer at ease.
• A firm foundation in the mortgage finance industry
• The ability to set reasonable expectations for the borrowers and communicate them to all parties in the transaction.
• A respect for deadlines and a reasonable expectation of the time required to complete the processing, underwriting and closing of a mortgage loan.
• The ability to communicate to the lenders in the market area and educate them on the mortgage lending process.

Education/Experience:

• High School Diploma or the equivalent.
• Five or more years experience in mortgage lending.
• Must be proficient in various computer applications, including Microsoft Word and Excel.
• Thorough understanding of mortgage lending to comply with federal and state guidelines.