Helpdesk Specialist Multiple Positions

Helpdesk Specialist Multiple Positions

1 )Helpdesk Specialist

At least 2-yrs helpdesk support experience with some desktop skill/knowledge in Microsoft Windows / Windows XP, Microsoft Office, Lotus Notes

Team leading experience

Good communication and interpersonal skills.

This person has to be professional, tactful and meticulous

Able to work under pressure and multi-task

"2) Helpdesk Specialist

1) Possess at least a Diploma in IT or relevant field, but IT work experience will be considered

2) Able to communicate well, read, write and speak well.

3) This person has to be professional, tactful and meticulous

4) Knowledge of Computer Hardware, Software, Printer and LAN/WAN troubleshooting

5) Experience with Windows 2000/XP/Vista in a domain environment

6) Knowledge of MS Office and off-the-shelve applications.

7) Knowledge of Open Office applications is an advantage.

8) Brief understanding of knowledge Centralized Services

9) Able to work under pressure and multi-task

Interested candidates send their resumes helpdesk@enggsol.net

Ops Assistant Multiple Positions

1) Ops Assistant

NCC Diploma in IT / Computer Studies or related disciplines

Preferably some Data Centre Operations experience

Customer service oriented, good team player, good communication skills, technically inclined

Administration & Troubleshooting skill

Able to perform 1st level troubleshooting”

Interested candidates send their resumes it@enggsol.net

2) Ops Assistant

NCC Diploma in IT / Computer Studies or related disciplines

Minimum 1 year of working experience in data centre operations and system administration

Experience in operating Microsoft Windows servers and UNIX servers.

Experience in ensuring systems availability, scheduling/executing/monitoring batch jobs, migration to check-in and check-out source codes, carrying out daily operations activities, on-site and off-site media storage management of backup tapes, reports generation etc

Able to work independently and in a team

Able to work 12 hour shift, inclusive of weekends and holidays.

Interested candidates send their resumes it@enggsol.net

3) Ops Assistant

At least a Diploma in Engineering/computer science/equiv

Experience in Windows administration (1-2 yrs) or/and Domino administration (1-2 yrs)

Possess good attitude with desire to learn

Knowledge of the principles, practices and processes of ITIL for service support management

ITIL Foundation Certificate will be an advantage

Interested candidates send their resumes it@enggsol.net

Customer Services

Business Development Manager

1. To lead, guide and supervise the SSOE Business Operation team comprising of the following:-

a. asset management team

b. billing service team

c. Portal Admin Service team

2. To ensure that the smooth running of the above operational units so that the respective SLA responsible by each of the above units are met.

3. To be responsible for ensuring that all new service requests are introduced in an orderly a timely manner.

4. To oversee the proper implementation of any enhancements on SSOE service portal.

5. Lead and guide team in the setup of the business operation framework & maintenance

6. Responsible for progress reporting and driving meetings relating to business operation matters

7. Management of customers' requirements as and when required

Requirements:

1. Degree holder in IT or other IT-related disciplines with more than 10 years' operational experience; of which at least 5 years’ are spent in managing a team of 20 staff.

2. ITIL Foundation Qualification

3. Good written and verbal communication skills

4. Familiarity with managed service billing concepts & understanding of financial system

5. Good understanding of asset management concepts and self-service portal

6. Strong background in processes with relevant experiences

7. Strong application background with good analysis skills

8. Ability to engage customers at all levels

Interested candidates send their resumes cso@enggsol.net