ERP Database Specialist

Job Description

• Ideal candidate has experience in deploying/managing/troubleshooting Epicor in a hosted model using Citrix as a delivery platform. 
• Provide break/fix support for the in scope Epicor Client applications.
• Provide user assistance related to the in scope Epicor Client Applications. Support is focused on end-user productivity.
• Expand Epicor system functionality to support the dynamic business environment.
• Implement new Epicor functionality including, business units, new company codes, plants, sales organizations, etc., and new modules or sub-modules.
• Authorize enhancement items and provide requirements
• Provide estimates and proposed schedules for enhancements to assist in establishing enhancement priorities
• Develop and maintain test data and repositories.
• Conduct unit, functional, system, performance, load, stress, integration and regression testing associated with the enhancements.
• Provide guidance related to Epicor and effective support of related business processes.
• Uses expertise of work experience and technical knowledge to resolve issues surrounding the ERP system including database support and report generation or maintenance.
• Works with technical and/or company staff to resolve recurring problems and handles issues with systems, procedures and products
• In regular intervals communicate with all users in all areas of the systems engineering functions and in general provide updates on all activities of the department.
• Resolves computer system users’ technical problems in a centralized Data center/call center/help desk Citrix based networked operating environment

• Support production systems during all business working hours. Also as need basis available 24 x 7 to provide any necessary overall system support services
• Proactively build good relationships with the network user community and other personnel for solving work-related issues
• Directly work with the director and the rest of IT staff in assisting to manage & maintain all functions relating to the data center and the network infrastructure
• Relies on extensive experience and judgment to plan and accomplish goals
• Pursue educational opportunities for acquiring knowledge beyond area and scope of current responsibility