Desktop Support (Multiple Position)

Desktop Support (Multiple Position)

Desktop Support-1

• To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC problems (Hardware, software and application) and related peripherals (Printer, scanner, PDA etc);
• To perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC, OS, software and related peripherals
• Perform overtime as and when it requires and having 7x24 standby.
• Strong communication and inter-personal skills
• Candidate must possess at least ITC or Diploma (from local polytechnics) in IT related field
• Concepts of basic LAN/WAN networking infrastructure.
• Knowledge on MS office, Lotus Notes, WinXP, Vista etc

• Desktop Support-2

Duties and Responsibility

• Support security patch testing on Client and Server
• Provide support for Applications or COE patch testing / support after office hour / weekend
• Assist in testing of core applications supported by COE team
• Assist in evaluation of notebooks / PCs / tablets / PDAs, etc
• Assist in patch testing on the different client environment
• Assist in creating COE images for the different environment
• Assist in establishing COE documents and procedures
• Assist in general lab management
• Assist in backup management
• Assist in vetting COE certificates for the different environment Software packaging

Requirements

Diploma in Information Technology / Engineering

Minimum one year experience

Good knowledge in MS Office, MS Access

Knowledge in Desktop/Server related troubleshooting skills

Knowledge in website development

Interested candidates please send in your resumes to desktop@enggsol.net

System cum Desktop Engineer

Duties and responsibilities of System cum Desktop Engineer

• Installing, configuring, troubleshooting and maintaining PC-related hardware, Printer, network equipment, server, firewall, and router
• Installation of MS O/S (Win98/WinNT/Win2000/WinXP, third party software and in-house developed applications.
• Provide System backup and contingency to meet KPI and SLA
• Provide in-house technical support to internal user and provide 24 x 7 hours standby support to meet KPI and SLA
• Documentation of all user requests and problem resolutions. Adhere to the End-user Support Service Levels at all time.
• Provide technical support for any PBX related problem.
• Management of login IDs for email, Call Management System, LAN and PBX system.
• Collaboration/liaises with /client/vendor/other dept in solving problems or rolling out new services or applications.
• To assist Manager in managing and ensuring that the project is completed within the committed time frame
• Other ad-hoc duties as assigned by Supervisor
• To perform shift duties

Interested candidates please send in your resumes to system@enggsol.net

Desktop Support (Team Lead)

1) At least 3-4 years desktop support experience and preferably in leading a 3-4 members desktop team.

2) Basic knowledge on Windows OS cloning / Common Desktop software usage and troubleshooting

3) Preferably with basic knowledge in Windows networking, wireless connection and VPN configuration.     

Interested candidates please send in your resumes to desktop@enggsol.net