Desktop Support (Multiple Position)

Desktop Support (Multiple Position)

Desktop Support-1

• To provide 1st level / 2nd level support to end-users in troubleshooting and resolving of desktop PC problems (Hardware, software and application) and related peripherals (Printer, scanner, PDA etc);
• To perform installation, setup, configuration, migration, upgrading and maintenance of desktop PC, OS, software and related peripherals
• Perform overtime as and when it requires and having 7x24 standby.
• Strong communication and inter-personal skills
• Candidate must possess at least ITC or Diploma (from local polytechnics) in IT related field
• Concepts of basic LAN/WAN networking infrastructure.
• Knowledge on MS office, Lotus Notes, WinXP, Vista etc

• Desktop Support-2

Duties and Responsibility

• Support security patch testing on Client and Server
• Provide support for Applications or COE patch testing / support after office hour / weekend
• Assist in testing of core applications supported by COE team
• Assist in evaluation of notebooks / PCs / tablets / PDAs, etc
• Assist in patch testing on the different client environment
• Assist in creating COE images for the different environment
• Assist in establishing COE documents and procedures
• Assist in general lab management
• Assist in backup management
• Assist in vetting COE certificates for the different environment Software packaging

Requirements

Diploma in Information Technology / Engineering

Minimum one year experience

Good knowledge in MS Office, MS Access

Knowledge in Desktop/Server related troubleshooting skills

Knowledge in website development

Interested candidates please send in your resumes to desktop@enggsol.net