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Desktop Enginee

Company: Enggsol Recruitment Pte Ltd
View all jobs posted by Enggsol Recruitment Pte Ltd
Location: Singapore,SG
Industry: Customer Service
Keywords:
Date: Jan 28, 2011
Employment: Permanent
Salary: unspecified
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Desktop Engineer

 

  • To carry out migrations at customer locations in line with project migration practices and procedures. Role will comprise four components:

 

  • Planning phase (no travel), assistance with:

 

  • Gathering information from in scope sites
  • Liaise with TR (JBE) with respect to site communication and the clarification of migration events
  • Scheduling and planning on a site by site basis based on Migration Portal data

 

  • Infrastructure deployment (low travel), assistance with:

 

  • Co-coordinating hardware order and delivery
  • Overseeing hardware installation (rack, network, power, etc)

 

  • Migration (High travel)

 

  • On-site migration work where required
  • Client support and troubleshooting (Floor walking)
  • Liaison with project and partner staff
  • Setting up and “kicking off” migrations at large sites which will utilize own staff

 

  • Training and Support (medium travel)

 

  • Assist with developing training packs
  • Creation of best practice and lessons learnt over the duration of the migration.
  • Ensure good operational handover to local support staff

 

  • Specific Non-functional Tasks

 

  • Ability to cope with project orientated work (associated budget and time constraints)
  • Travel, up to 50-60% of time at peak periods
  • Capacity to deal with out of hours support
  • Ability to interact and communicate well with internal clients at customer site
  • Ability to be self sufficient and follow project related processes and procedures