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Jobs in Singapore > Call Center Customer Service Representative Job Vacancy

Call Center Customer Service Representative

Company: HGates Solutions
View all jobs posted by HGates Solutions
Location: Singapore,SG
Industry: Customer Service
Keywords: Call Center, Customer Service
Date: Apr 02, 2010
Employment: Permanent
Salary: unspecified
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SUMMARY:
Provides a variety of customer services through inbound calls, outbound calls, email, and online web chats. Serves as liaison between the customer and client.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Resolves customer questions, complaints, and requests.
    Provides pricing and delivery information, and processes orders.
  • Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.
  • Enter all data into computer.
  • Educate and/or sell the client's product or service to the customer.
  • Contacts customers to gather market research.

    • QUALIFICATIONS AND REQUIREMENTS:

    Strong communication and problem solving skills required; Must have working knowledge of computer keyboard and ability to navigate the internet; Ability to multitask in a fast paced environment; Customer Service experience strongly preferred.

    HEALTH AND SAFETY REQUIREMENTS:
    While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls, and reach with arms and hands. The employee is occasionally required to stand. Specific vision abilities required by this job include close vision and the ability to adjust focus.