CPE Engineer (Ref: EJ82890)

Responsibilities

• Selection and recommendations of CPE routers and switches. Recommendations shall include, but not be limited to, Make and Model, hardware and software configurations.
• Testing of CPE routers and switches to ensure the quality of recommendations. Testing shall include, but not be limited to, stability of the software, interoperability with SingTel’s network and managed services.
• Standard configuration templates for CPE routers and switches to ensure consistency in the service quality that customers experience.
• Responsible for the provision of the Technical Service Description documentation for CPE routers and switches.
• To provide consultancy on CPE routers and switches to Solution Managers in responding to customer RFQs.
• To provide level 4 support to Operation Teams in resolving incidents and problems related to CPE routers and switches.
• To support the CPE Product Manager in ensuring efficient customer fulfillment processes.
• Establish in conjunction with operations to provide a process to ensure continuous service availability and management.
• Support customer-facing and operational units on pre-sales and post-sales issues
• Work closely with OSS/BSS team to monitor the performance for the deployed equipment

Requirements

• Preferably a degree in Telecommunications/ Electrical/ Electronics or equivalent qualifications with at least 3 years of working experience in an Operational environment.
• To have good working knowledge of networking technologies, in particular IP and MPLS. Knowledge base must include IP routing, MPLS related technologies; and other layer 1 and 2 networking technologies like TDM and Ethernet.
• Professional certification (e.g. CCNA, CCNP, CCIE, etc.) will be an advantage.
• In-depth knowledge of CPE routers like Cisco, Juniper and 3Com.
• To have the aptitude and attitude to continuously upgrade and refresh the knowledge in networking technologies, so as to position the ConnectPlus IPVPN network for future growth.
• Good inter-departmental, organizational, problem solving and teamwork skills.
• Proactive nature and ability to coordinate process designs across multiple groups.

Interested applicants, please submit CV in MS WORD format to anna.ng@mba-singapore.com. Only shortlisted candidates will be notified.

* Singaporean, SPR preferred. Foreigners applying must be residing in Singapore.