Business Process Outsourcing (BPO Service Delivery Director)

Business Process Outsourcing (BPO Service Delivery Director)

Duties and Responsibilities;

1. Providing the strategy and tactical direction to the team

2. Supporting the business units and sales to generate service demand

3. Leading the teams to deliver the project/service and to achieve high quality standard, customer satisfactions, and profitability

4. Adopting the right tools, techniques, methodologies and practices, to deliver the services that meet international standards

5. Being responsible in developing a global workforce of highly competent professionals

6. Establishing and maintaining strong relationship with the customers, partners and suppliers

The expected experiences and competencies are:

1) At least 10 years experience in delivery of ITO and/or BPO services preferably across multiple countries e.g. Singapore, Australia, China, Hong Kong, Malaysia and Philippine.

2) Good presentation and proposal writing skills.

3) Good inter-personal skills with ability to interact with people from different culture, e.g. western & eastern.

4) With the behavioral and functional competencies as documented in the development guide.

Please send your resume to pmit@enggsol.net

Portal Manager

Design & Develop new portal/website (web/mobile/social-media versions):

• Conduct requirements study and research
• Outline strategies for content offering, search-engine-optimisation (SEO) and social media
• Develop the information architecture & wireframe
• Work with creative designer to design the portal/website (front-end)
• Work with technical teams to develop, test & implement the portal/website
• Work with portal/website operations support team on content population/migration

Manage and Operate portal/website (web/mobile/social-media versions):

• attend to daily operations needs
• keep the portal/website front-end intact and up to date
• coordinate and work with the various functional teams to explore/design/deploy/implement new-look-&-feel/ contents/ functions/ features/ services
• coordinate and conduct portal/website testing
• using web analytics systems to compile web statistics and carry out trend analysis
• manage portal/website KPIs, and work with various functional teams to meet the KPIs
• compiling progress/ web statistics/ KPI reports
• work closely with various functional teams to carryout the above activities/tasks.

Keep in touch with design & usage/user navigation trends in web, mobile and social media spaces; and be able to advise and apply where appropriate.

Please send your resume to java@enggsol.net